Privacy Policy – Dr. Ali's True Care Clinics, Manikonda, Shaikpet, Hyderabad & Secunderabad

1. Introduction

Dr. Ali's True Care Clinics is committed to protecting the privacy and confidentiality of our patients, website visitors and users. We respect your trust and handle personal information responsibly in accordance with applicable laws and professional healthcare standards.

By using our website or engaging with our clinic services, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please refrain from using our website or providing your personal information through it.

2. Information We Collect

We may collect the following types of information:

• Personal details: name, contact number, email address, age, gender and address.
• Appointment and enquiry information: details you provide when booking appointments, submitting contact forms or requesting information.
• Medical and health-related information: information shared during consultations, health assessments, diagnostic services or treatment at our clinics.
• Website usage data: IP address, browser type, device information, pages visited and general interaction data collected through cookies or similar technologies.

3. How We Use Your Information

We use collected information for legitimate purposes, including:

• Providing medical consultation, diagnosis, treatment and follow-up care.
• Scheduling and managing appointments at our clinic locations.
• Responding to enquiries, feedback and service requests.
• Maintaining medical records and supporting continuity of care.
• Improving our website, services and patient experience.
• Sending important service-related communications, where permitted.
• Complying with legal, regulatory and professional obligations.

4. Medical Information & Confidentiality

Patient health information is treated with strict confidentiality. Access to medical records is limited to authorised healthcare professionals and staff who require such information to deliver care, maintain records or fulfil legal and administrative responsibilities.

We do not disclose sensitive medical information to third parties except where required for treatment, permitted by law, authorised by you or necessary to protect health and safety.

5. Sharing of Information

We may share information only when necessary, such as:

• With laboratories, pharmacies or referral partners involved in your care.
• With technology or service providers who support website hosting, communication or administrative functions, subject to confidentiality obligations.
• When required by law, court order, regulatory authority or to prevent fraud or harm.

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement reasonable administrative, technical and physical safeguards to protect personal and medical information from unauthorised access, misuse, alteration or disclosure. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

7. Cookies & Website Analytics

Our website may use cookies and similar technologies to improve functionality, remember preferences and understand how visitors use our pages. You may control cookie settings through your browser, although disabling cookies may affect certain website features.

8. Your Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for non-essential communications, where applicable.
• Raise concerns regarding how your information is handled.

To exercise these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website is not intended for unsupervised use by children. If healthcare services are provided to minors, information is collected and managed with appropriate consent from a parent or legal guardian, as required.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Updated versions will be posted on this page with a revised date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Dr. Ali's True Care Clinics:

• Locations: Manikonda & Shaikpet, Hyderabad
• Phone: +91 91001 03777, +91 96660 50420
• Contact page: Contact Us